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Due to the significant cost of interlibrary loan services and the pressure to provide better access to journal articles, a pilot project on unmediated document delivery was designed as an option for interlibrary loan requests at Texas A&M University (TAMU). Graduate students and faculty members of the Educational Psychology and Psychology Departments were given access, at no cost, to the electronic document delivery service of the Institute of Scientific Information’s (ISI) Web of Science^®. Participants were asked to order only items not owned by the TAMU General Libraries. Data gathered included the item(s) ordered, the cost of each item, and the users’ experience level with electronic systems. Key factors examined were the patron’s inclination to check the catalogue, total and average costs, ease of use, willingness of patrons to use the system, and the problems incurred.

Despite the breadth of knowledge on self and identity formation across the study of organizations, the field of organizational development and change has limited research on the construction of professional identity. Much has been written to describe the “self-concepts” of those practicing and researching in the field, but there have been no investigations that have explored how these “self-concepts” form. In addition, although women have contributed to defining the “self” in the field, men have held the dominant perspective on the subject. Thus, in this chapter, we address a disparity in the research by exploring the construction of professional identity in the field of organizational development and change, and we give voice to the renowned women who helped to build the field. Using the profiles of 17 American women included in The Palgrave Handbook of Organizational Change Thinkers, we perform a narrative analysis based upon the concepts and models prevalent in the literature on identity formation. By disentangling professional identity formation of the notable women in the field, we can begin to see the nuance and particularities involved in its construction and gain deeper understandings about effective ways to prepare individuals to work in and advance the field.

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

This chapter describes how Astronaut and Aerospace Engineer, Jeanette Epps, dealt with the ambiguity of being pulled from a space flight by the National Aeronautics and Space Administration (NASA), leveraged emotional intelligence to adapt to the challenge, solidified valuable leadership lessons on resilience, courage, and vulnerability, and provides advice for female leaders on navigating the leadership labyrinth. Fundamentally, the hardship Epps experienced deepened her sense of purpose and leadership identity, making her an exceptional role model for female leaders everywhere.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the nineteenth to be published in Reference Services Review, includes items in English published in 1992. A few are not annotated because the compiler could not obtain copies of them for this review.